Frequently Asked Questions

Awaiting Order Arrival

How long does shipping usually take?

Shipping times vary based on product availability, location, and carrier. Most orders ship within 3-5 business days (excluding weekends/holidays). Delivery typically takes 5-10 business days after shipment.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website (UPS, USPS, FedEx) for real-time updates.

What if my order is delayed?

Delays can occur due to high demand, weather, or carrier issues. Check your tracking for updates. If your package is significantly overdue, contact us at sales@gunsandgrit.com for assistance.

Will I be notified when my order ships?

Yes! You’ll receive an email with tracking information as soon as your order leaves our warehouse.

What should I do if my tracking hasn’t updated?

Carriers may take 24-48 hours to reflect updates. If tracking remains stagnant beyond this, email us with your order number for further investigation.

Ordering & Payment

How do I place an order on Guns And Grit?

To place an order:

  1. Browse our selection and add items to your cart.

  2. Proceed to checkout.

  3. Enter your shipping and billing details.

  4. Select your payment method.

  5. Review your order and confirm the purchase.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, contact us immediately at [support email] or call [phone number]. Once the order is shipped, changes cannot be made.

Are there any restrictions on firearm purchases?

Yes. All firearm purchases must comply with federal, state, and local laws. You will need to provide a valid ID and pass a background check. Some states have additional restrictions—check your local laws before ordering.

Payment Options

We accept:
✅ PayPal
✅ Cryptocurrency (Bitcoin, Ethereum)
✅ Money Orders (must clear before shipment)

Is my payment information secure?

Yes! We use SSL encryption and secure payment gateways to protect your data. We do not store full credit card details on our servers.

Do you offer financing or payment plans?

Currently, we do not offer financing, but we accept multiple payment methods for flexibility.

After sales

Can I return a firearm or accessory if I’m not satisfied?

Yes, but firearms and ammunition are subject to strict regulations. Unused, unmodified items in original packaging may be eligible for return within 30 days of purchase. Custom or special-order items are non-refundable.

How do I initiate a return?

Contact our support team at sales@gunsandgrit.com with your order number and reason for return. We’ll provide a Return Authorization (RA) number and instructions. Never ship a firearm back without approval.

Can I exchange my firearm for a different model?

Firearm exchanges are handled on a case-by-case basis due to legal restrictions. Contact us within 14 days of delivery to discuss options.

What if my order arrives damaged or incorrect?

Notify us within 48 hours with photos of the issue. We’ll arrange a replacement or refund at no extra cost.

Can I cancel an order after it’s placed?

Firearm orders are processed quickly due to legal requirements. Contact us immediately—if not yet shipped, we may cancel it.

Refund

Do you offer refunds?

Yes, we offer refunds under specific conditions. All refund requests must comply with our Return & Refund Policy outlined below.

What is your refund policy?

  • Unopened & Unused Items: Eligible for a full refund within 30 days of purchase, provided the item is in its original packaging.

  • Defective/Damaged Items: If your item arrives defective or damaged, contact us within 7 days for a replacement or refund.

  • Firearms & Ammunition: Due to federal regulations, all firearm and ammunition sales are final unless defective upon receipt.

  • Custom Orders & Special Purchases: Non-refundable unless otherwise specified.

How do I request a refund?

  1. Contact our customer service at sales@gunsandgrit.com within the eligible timeframe.

  2. Provide your order number, reason for return, and proof of purchase.

  3. If approved, you’ll receive a Return Authorization Number (RMA) and shipping instructions.

How long does it take to process a refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days. The time it takes for the refund to reflect in your account depends on your payment method.

Who pays for return shipping?

  • Defective/Damaged Items: We cover return shipping costs.

  • Customer-Requested Returns: The customer is responsible for return shipping unless otherwise stated